Refund policy

glamaCo Returns, Refunds & Warranties Policy

At glamaCo, we want you to love every purchase. If something isn’t quite right, we make returns simple and fair.

Returns Timeline

You can request a return within 60 days of receiving your order.

Return Conditions

Items must be returned in their original packaging, with all accessories intact. For hygiene reasons, we cannot accept returns on used or opened personal care items unless they are faulty.

Non-Returnable Items

  • Perishable goods
  • Custom-made or personalised items
  • Gift cards
  • Certain electrical products may have additional restrictions

Two Types of Returns

1. Has a Problem: Free return shipping covered by glamaCo. Eligible for refund to your original payment method or replacement. Select one of these reasons:

  • Faulty item
  • Wrong item sent
  • Item missing from order
  • Item arrived damaged

2. Changed My Mind: You pay return shipping. Eligible for credit only (issued as a glamaCo e-gift card once we receive and inspect the item). Select one of these reasons:

  • Not what I was expecting
  • I made a mistake

Electrical Items After 60 Days

Only the “Faulty item” reason is available. We may ask for proof of fault or direct you to the manufacturer’s warranty.

Delivery Issues or Delayed/Lost Parcels

Delivery times are estimates only. Most parcels arrive within 1–3 business days of the estimated date.

If your order is late or shows as delivered but you haven’t received it:

  1. First, contact the shipping carrier directly using your tracking number (they will open an investigation and provide a case number).
  2. Check your emails for multiple tracking numbers (some orders are split).
  3. If the carrier confirms the parcel is lost or you still haven’t received it after their investigation, contact us with the case number and we’ll arrange a replacement or refund under our “Has a Problem” policy.

How to Request a Return (Online Orders)

  1. Log into your glamaCo account.
  2. Go to Orders and find the relevant order.
  3. Click Request return.
  4. Select the item/s and reason.
  5. Submit your request.

We will review it (usually within 1–2 business days) and email you approval with return instructions and a shipping label (free for “Has a Problem” returns).

After You Ship the Return

  • Pack items securely in original packaging.
  • Drop off at Australia Post or your chosen carrier and keep the tracking number.
  • Once we receive and inspect the items, we will process your resolution within 7–10 business days.
    • “Has a Problem” → Refund to original payment method or replacement.
    • “Changed My Mind” → Store credit emailed as a glamaCo e-gift card.

Faulty Items

  • Within 60 days: Use the return request process above and select “Faulty item”.
  • After 60 days (electrical items only): Contact us directly with your order number and details/photos of the fault.

Under Australian Consumer Law you have additional rights for faulty goods. We’ll always work with you to resolve these fairly.

Manufacturer Warranties

Many of our products, especially electrical items like hair tools and beauty devices, come with manufacturer warranties.

For full details on coverage, how to claim, common brand examples (such as ghd and Dyson), and more, please see our Manufacturers Warranties article.

Under Australian Consumer Law, you have rights beyond manufacturer warranties for faulty goods. If you believe your item doesn't meet these guarantees, let us know—we'll help resolve it.

Refer to the below notice for further information on the refund and return policy enforced by glamaCo in accordance with The Queensland Government Office of Fair Trading and Australia Consumer Law.